Hackneys Gift Shop
Picayune Ms
hackneysgiftshop@gmail.com

Thank you for choosing Hackneys Gift Shop! We strive to provide quality products and exceptional customer service. In the event that you need to return a product, please review our return policy below.

1. Eligibility for return:
    *  Products must be in their original condition and packaging.
    *  Returns must be initiated within 10 days of the purchase date.
    *  Customized or personalized items may not be eligible for return.

2. How to initiate a Return:
     *  Contact our customer service team at (hackneysgiftshop@gmail.com)  to obtain a Return Merchandise Authorization Number.
      *  Clearly mark the RMA number on the outside of the package.

3. Return Shipping:
     *  The Customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

4. Refund Process:
    * Once the returned item is receive and inspected, a refund will be Processed
    *  Refunds will be issued in the original form of payment.

5. Damaged or Defective Products:
    * If you receive a damaged or defective product , please contact our Customer service team within 5 days of receiving the item.
    *  We may request photos or other documentation to facilitate the return process.

6. Restocking Fee:
    * a restocking fee of 8% may be appliled to returns that are not due to manufacturing